Updates Concerning the Topsail Area, Lewis Realty and the Coronavirus

Coronavirus Information for Guests

PLEASE READ ALL INFORMATION PROVIDED BELOW BEFORE CONTACTING OUR OFFICE.

Date: 3/16/2020 Posted at 11:35 am - LAST UPDATED 5/22/2020
From: Chris Rackley, President of Lewis Realty Associates, Inc.
Re: Covid-19/Coronavirus & Lewis Realty


Current Temporary Office Hours:

Monday - Friday 9 am to 4 pm
Saturdays 9 am to 4 pm
Closed Sundays

POSTED 5/22/2020

As of 5 pm today North Carolina will enter in to Phase 2 of our reopening process. Pools and restaurants are allowed to open in Phase 2, but please keep in mind that they must limit their seated patrons to 50% of normal occupancy. 

Please refer to the following link for complete details about phase 2:


As all rental bans have been lifted for Topsail Island, and our area is reopen to the public, any party that wishes to cancel their reservation for any reason will be subject to our standard cancellation policies. 

As guests prepare for their upcoming reservation, please review the following helpful information:

  • Lewis Realty's top concern is our guest's safety. As you prepare for your upcoming vacation, we ask for all guests to please click the link below to review our Lewis Realty - Pre-Stay Safety Notice (link)

  • You will need to bring your own paper products with you for your reservation. They are not provided and our local stores do not have these items fully back in stock yet. This includes Toilet paper and Paper towels.

  • Our Housekeeping teams will be taking extra precautions to help provide additional protections for our guests going forward. To view our Housekeeping guidelines please CLICK HERE.

  • Each home has a 2nd set of comforters somewhere in the property. We ask that guests please do not use these comforters as they have been cleaned for the guests who will check in after your reservation. 

  • Our office will remain closed to the public, but staff members will be reachable via phone and email during business hours. Contact information for after hours emergencies will be provided at check in.

  • Lewis Realty has UPDATED its check in procedures for 2020. Please refer to your latest emails for the newest information. A link can also be provided for you by emailing our rental staff.

    Check in time going forward will be 4 pm for all properties and we will be unable to offer early check in for the remainder of 2020. Please plan your travel accordingly.



If you have any questions or concerns please email Rentals@topsailarea.com and our staff will be happy to assist you.


Thank you for your cooperation, We will see you at the beach!






POSTED 5/9/2020

Lewis Realty's top concern is our guest's safety. As you prepare for your upcoming vacation, we ask for all guests to please click the link below to review our Lewis Realty - Pre-Stay Safety Notice (link)

As our office will remain closed to the public until further notice, all guests should follow the after hours check in instructions as provided in their check in instruction emails.

During your stay please be mindful of the follow: 

  • NC is still under a relaxed stay at home order. You are able to enjoy outdoor activities, go shopping and get take out from our local restaurants. You may however encounter occupancy restrictions at some retail locations. 

  • As explained in earlier emails,  you will need to bring your own paper products with you for your reservation. They are not provided and our local stores do not have these items fully back in stock yet. This includes Toilet paper and Paper towels. 

  • Some facilities could still be closed to the public such as public playgrounds, public restrooms, gyms and community pools per Governor Cooper's current executive orders. 

  • Each home has a 2nd set of comforters somewhere in the property. We ask that guests please do not use these comforters as they have been cleaned for the guests who will check in after your reservation. 

  • The town of surf city is enforcing that face masks be worn at all times when entering a public building. Wearing of a face-mask is also encouraged in our surrounding areas. 

 

If you have any questions or concerns please email Rentals@topsailarea.com and our staff will be happy to assist you.

Thank you for your cooperation, We will see you at the beach!

 



POSTED 5/5/2020 at 2:30 pm
***UPDATED 5/6/2020 at 4:30 pm

Based on the information we have today Topsail Island will be opening for rentals as of May 8th at 5 pm so rentals will resume starting May 9th***. This applies to all three towns.***

Please refer to each of the direct town governmental pages for full details on their reopening processes. 

All currently booked guests for the remainder of 2020 will be welcome to come for their reserved dates. 

If your rental balance is due but were waiting to make your payment until we had this information, please proceed with making that payment as soon as possible. You are welcome to call our office during business hours ( listed above) or make the payments using the online guest portal. Staff members will start calling guests early next week if we have not received your payments yet. 

We will no longer be offering the blanket full refund or postponement options as previously offered since guest reservations will no longer be affected by a vacation rental ban which prevented us from honoring your reservations.  Any guests that request to cancel their reservations for any reason going forward will need to follow our normal cancellation policies. Please refer to our vacation rental agreement.

Our Housekeeping teams will be taking extra precautions to help provide additional protections for our guests going forward. To view our Housekeeping guidelines please CLICK HERE.


As NC will only be entering Phase 1 of the reopening plan, we wont be back to 100% normal just yet. Non-Essential Travel will be allowed to resume as of this coming weekend.  All beaches, public parking and some of our towns park facilities will be open to the public. Shops and Restaurants who are open will remain under operating restrictions. Take out, delivery and curbside services are widely available.

The link below will take you to the informational page our Governor, Roy Cooper, put together for NC's plan to lift restrictions: https://www.nc.gov/covid-19/staying-ahead-curve#lifting-restrictions


All Lewis Realty reservations are subject to the orders in place by North Carolina's governing officials.  Please visit the CDC's page linked below in regards to current permitted travel with in the US:

https://www.cdc.gov/coronavirus/2019-ncov/travelers/travel-in-the-us.html


If any other information is provided to Lewis Realty we will make an update to this page in order to keep all guests as informed as we are.  PLEASE EMAIL any questions or concerns that you may have about this information to our rentals department at Rentals@topsailarea.com




POSTED 4/28/20

ALL GUESTS:

Based on the information we have today, all reservations past the following dates will be able to come as planned:

  • If you are booked in North Topsail beach: after May 8th

  • If you are booked in Surf City or Topsail Beach: after May 15th

In accordance with current North Carolina Real Estate laws, NC Governmental Orders and our local orders, Lewis Realty is not currently allowing guests who are due for check in past the current end dates of the rental bans (listed above) to alter or cancel their reservation dates without following our normal cancellation policies. Please see our vacation rental agreement (Linked) for more information. 


As this information is subject to change, we are allowing guests who have reservations in late May or early June to wait until we have confirmation that the bans will not be extended to include their dates before they make their final payment. This option applies to all guests with check in dates prior to June 13th at this time. Please confirm via email if you will be waiting to make your payment so that we can make note in your reservation. 

We expect to have more information around May 5th about the current rental bans so please continue to monitor your emails and this web page for updates. 
If the bans are extended by any of the Town Officials or if the Governor of NC extends the current stay at home order to where your reservation dates will be affected our reservation staff will contact you via email with more information.

We understand that many of our guests reside in other states which may be under different Stay-At-Home orders as set forth by their states government. Unless there is a Federal Executive Order that overrules orders on a state level, all Lewis Realty reservations are subject to the orders in place by North Carolina's governing officials. Please visit the CDC's page linked below in regards to current permitted travel with in the US:

https://www.cdc.gov/coronavirus/2019-ncov/travelers/travel-in-the-us.html

AS A REMINDER TO ALL GUESTS: 

Our reservation system sends out automatic emails to all reservations based on their stay dates. They inform guests about payment due dates, optional add ons for their reservations and important information such as check in instructions. These will continue to be sent out like normal as much of that information will be needed assuming we will be able to honor reservations for the summer season. There is no need to respond in a negative manner to the receipt these emails. Our staff is available to answer any questions that you may have. You are welcome to also disregard them until we know more about if you will be able to come for your reserved dates. 


All posted prior to 4/28 have been archived. To view them for reference, please click here

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